| 1. Shipping speed In-stock orders, standard-address delivery |
Standard ground processing typically quoted in multi-day windows, with cutoffs that push mid-week orders into the following week. In-season demand extends processing further, and expedited options are surcharge line items rather than a default posture. |
Free same-day shipping on in-stock inventory when ordered inside the daily cutoff. Orders placed by early afternoon leave the warehouse the same day — the entire fulfillment model is built around installers who need product on the truck the next morning. |
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| 2. Price transparency Per-unit pricing visible without login |
Retail-facing prices are published, but the pro/wholesale tier that installers care about is typically gated behind an account application and email quote workflow. Comparing two SKUs at scale means either applying for the account or calling the desk. |
Every per-unit price is on the public product page. C9 bulb price, SPT-1 socket wire per foot, ridge clip pack — no login, no quote, no callback. Installers can spec a job from a phone at 10pm the night before a walk-through. |
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| 3. Live phone support Phone answered by a person during business hours |
A phone number exists but functions as a general business line — voicemail, email-back queues, and case-number workflows are common. Installers report getting a human eventually rather than immediately. |
A live phone number connects to a person during business hours. Order questions, sizing questions, and "does this bulb fit that socket" questions get an answer on the first call, not a ticket. |
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| 4. Order minimums Minimum spend, minimum quantity per SKU, minimum first-order |
Practical minimums are common on the pro tier — either a first-order threshold to activate the wholesale account, or per-SKU case-quantity minimums that force installers to buy more than they need for a single job. |
No order minimum. Buy one bulb or buy a full crate — the price on the page is the price you pay. Small installers, one-truck operations, and residential-only crews are not penalized for their size. |
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| 5. Catalog depth for pros C9/C7, mini-lights, SPT-1/SPT-2 socket wire, install accessories |
Solid catalog aimed at pros — the core assortment is there. Where it thins is in installer-specific accessories (clips at multiple ridge sizes, per-foot SPT wire, splice caps), where selection depends on season and stock cycle. |
Full installer-first assortment: C9 and C7 in commercial-grade bulbs, mini-lights, per-foot SPT-1 socket wire, ridge clips in multiple profiles, install kits, and splice hardware — all published on-site, all shippable same day. |
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| 6. Return policy Written policy, RMA friction, restocking fees |
Returns exist but the process is traditional: request an RMA, wait for approval, ship at your expense unless the return is a defect claim, expect a restocking assessment on non-defective returns. |
Straightforward returns on unopened product with a written policy on the site. Installers ordering the wrong SPT gauge on Thursday can send it back and reorder the right one without a two-week email chain. |
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| 7. Wholesale account requirements EIN, resale certificate, application, approval time |
Wholesale/pro pricing is gated behind an account application: business documentation, resale certificate, and an approval window before pro pricing is visible. Legitimate for a legacy wholesaler, but friction for a new installer. |
No wholesale account required to see wholesale-style pricing. The published per-unit price on the product page is the installer price. First-time buyers do not fill out a form before they can compare a bulb to a competitor's bulb. |
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